Shipping within Germany costs 2.99€. Orders to Austria are 13.99€, and international shipping is 19.99€. For orders over 100€, shipping within Germany is free.

<article data-scroll-anchor="true" data-testid="conversation-turn-45" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="7360e1ad-0cce-4f93-8b03-5644f4b98c3a" dir="auto"><p>Shipping within Germany costs <strong>2.99&#x20AC;</strong>. Orders to Austria are <strong>13.99&#x20AC;</strong>, and international shipping is <strong>19.99&#x20AC;</strong>. For orders over <strong>100&#x20AC;</strong>, shipping within Germany is free.</p></div></article><form data-state="closed" type="button"><div contenteditable="true" translate="no"><br></div></form><p><br></p>

How much are the shipping costs?

Processing your order usually takes one to three business days. During peak times like Christmas, Black Friday, or Valentine’s Day, there may be delays due to high demand. Additionally, our special sales events can extend processing and delivery time

<article data-scroll-anchor="true" data-testid="conversation-turn-47" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="3c2164d1-73ec-4fd0-9595-29a04cbd06c0" dir="auto"><p>Processing your order usually takes <strong>one to three business days</strong>. During peak times like Christmas, Black Friday, or Valentine&#x2019;s Day, there may be delays due to high demand. Additionally, our special sales events can extend processing and delivery times. For orders with <strong>custom engravings</strong>, processing typically takes an <strong>additional two to five days</strong>.</p></div></article><form data-state="closed" type="button"><div contenteditable="true" translate="no"><br></div></form><p><br></p>

How long does delivery take?

Please contact us through our contact form and send us photos of the damage. We will address your issue as quickly as possible and find a solution for you.

<article data-scroll-anchor="true" data-testid="conversation-turn-49" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="46226ecb-c733-401f-996e-afb33dbbeaf7" dir="auto"><p>Please contact us through our <strong>contact form</strong> and send us <strong>photos of the damage</strong>. We will address your issue as quickly as possible and find a solution for you.</p></div></article><form data-state="closed" type="button"><div contenteditable="true" translate="no"><br></div></form><p><br></p>

What should I do if my item is damaged during shipping?

Jourries

Questions regarding the delivery & shipping

Delivery & shipping

How does the NFC-jewelry work?

Does the NFC jewelry work with my smartphone?

Does the NFC jewelry need to be charged?

Is the NFC jewelry waterproof?

Does the jewelry emit any radiation while I wear it?

Jewelry

Can anyone who scans my jewelry access my personal memories?

Can I link additional NFC jewelry pieces to my memories?

How long will I have access to my memories?

What happens if I lose my jewelry?

How much storage do I have for my memories?

Where exactly is my data stored?

Is it possible to save past memories on the jewelry?

Can you combine a necklace and a bracelet?

Usage

What payment options do you offer?

Is payment on your site secure?

Payment

What if the smart functionality of a product doesn’t work?

Can I return the jewelry?

How to handle loose or fallen out stones?

What happens if I receive the wrong item?

What should I do if I experience system resource issues and login problems with the app?

Returns & problems