If you experience issues with the smart features of our products, such as connection problems, please make sure that you have the latest version of our app installed. After app updates, which often resolve known issues, it is advisable to revisit the

<p>If you experience issues with the smart features of our products, such as connection problems, please make sure that you have the latest version of our app installed. After app updates, which often resolve known issues, it is advisable to revisit the app store for your device and update if necessary. In case the problem persists, we welcome you to send us the product for further inspection and solutions.</p>

What if the smart functionality of a product doesn’t work?

Yes, you have a 14-day return window. However, custom-engraved jewelry cannot be returned. Additionally, the jewelry must not be linked to an account in order to be eligible for a return. Please make sure you request the return within these condition

<p>Yes, you have a <strong id="isPasted">14-day return window</strong>. However, custom-engraved jewelry <strong>cannot</strong> be returned. Additionally, the jewelry must&#xA0;<strong>not be linked to an account</strong> in order to be eligible for a return. Please make sure you request the return within these conditions.<br>If that is the case you can start the process <a href="https://jourries.com/pages/rucksendung-anmelden">here</a>.</p>

Can I return the jewelry?

If a stone is loose or has fallen out, please send us a photo of the jewelry through our contact form. We will promptly arrange for the repair or replacement.

<article data-scroll-anchor="true" data-testid="conversation-turn-57" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="c2bf900c-e0b1-43f8-ae97-a29465a293dc" dir="auto"><p>If a stone is loose or has fallen out, please send us a <strong>photo of the jewelry</strong> through our <strong>contact form</strong>. We will promptly arrange for the repair or replacement.</p></div></article><form data-state="closed" type="button"><br></form>

How to handle loose or fallen out stones?

We apologize if there was an error and you received the wrong item. In cases where an incorrect product was delivered from us, please contact us with photographic evidence where required. We will arrange for the correct product to be sent to you alon

<p>We apologize if there was an error and you received the wrong item. In cases where an incorrect product was delivered from us, please contact us with photographic evidence where required. We will arrange for the correct product to be sent to you along with a shipping label for the return of the wrong product.</p><p><br></p>

What happens if I receive the wrong item?

If you encounter a "system resource unavailable" error and have trouble logging in, try restarting your smartphone first and ensure you have a stable internet connection. If the issue persists, please contact us.

<p>If you encounter a &quot;system resource unavailable&quot; error and have trouble logging in, try restarting your smartphone first and ensure you have a <strong id="isPasted">stable internet connection</strong>. If the issue persists, please contact us.</p>

What should I do if I experience system resource issues and login problems with the app?

Jourries

Returns & problems

How does the NFC-jewelry work?

Does the NFC jewelry work with my smartphone?

Does the NFC jewelry need to be charged?